Privacy Policy

Part One: Commitment to Privacy

• PouchStore.co.uk will always respect your right to privacy. We understand the internet is not always a secure medium, so we implement security measures to protect against loss, misuse, or alteration of information within our control.
• All data gathered from your website visit, product purchase, or communication with us will be treated as confidential.
• All orders placed online will be confirmed by email if you provide an email address.

Part Two: How We Use Your Data

To place an order, make a booking, or enter a promotion, you may be required to provide personal information (e.g., name, address, phone number, and email).

For our customers, we may use your personal data for legitimate business purposes, including to:

• tell you about new products and services;
• send marketing communications and offers to use in store or on our website;
• invite you to surveys to help us improve our service.

We will consider you an active customer for 13 months from the date of your last order/booking. After this period you will automatically be opted out of direct marketing. If you order again after 13 months (and have not opted out), we may resume sending marketing communications under our legitimate interest.

• You can opt out of marketing at any time by contacting Support@pouchstore.co.uk.
• We may use your IP address or other identifiers to diagnose server issues, monitor usage, administer our services, and identify or eliminate fraud.
• For users who register but have not purchased, we will ask for your consent before sending marketing offers.
• We do not transfer your personal information outside the European Economic Area.
• Users submitting personal information should be 16 years or older, or have permission from a parent or legal guardian.

Whenever we process your personal data for these purposes, we keep your rights in high regard. You have the right to object to this processing—please contact Support@pouchstore.co.uk. Note that objecting may affect our ability to deliver some services or benefits.

Part Three: How Long We Keep Your Data

We retain your data for as long as necessary to provide you with the services you use, in accordance with our retention policy.

Part Four: Your Rights as a Data Subject

While we hold or process your personal data, you have the following rights:

• Right of access – request a copy of the information we hold about you.
• Right of rectification – correct inaccurate or incomplete data.
• Right to be forgotten – in certain circumstances, have your data erased.
• Right to restrict processing – in certain conditions, restrict how we process your data.
• Right of portability – have your data transferred to another organisation.
• Right to object – object to certain processing such as direct marketing.
• Right to object to automated processing, including profiling – object to decisions with legal or similarly significant effects based solely on automated processing.

To exercise any of these rights, email Support@pouchstore.co.uk.

Part Five: Cookies

Cookies are used on PouchStore.co.uk to identify returning visitors for usability and remarketing purposes. They do not record unrelated browsing activity.

For further information on cookies, including how to accept, reject, or remove them, see http://www.youronlinechoices.com/uk/your-ad-choices.

Part Six: Disclaimer

Where PouchStore.co.uk provides links to other services, we are not responsible for the content or privacy practices of those services. We reserve the right to modify or update this Privacy Policy at any time; please review it periodically.

Part Seven: Klaviyo and SMSBump Information

We may use email (e.g., Klaviyo) and SMS marketing (e.g., SMSBump). By opting in to marketing or notifications, you agree to these terms:

• By entering your phone number at checkout, subscribing via a form, or via keyword, you agree we may send text notifications for your order (including abandoned cart reminders) and marketing offers. Consent is not a condition of purchase.
• Your phone number, name, and purchase information may be shared with our SMS provider solely to deliver marketing and transactional messages. Your number may be passed to a messaging operator to fulfil delivery.
• To unsubscribe from SMS, reply STOP to any message or use the unsubscribe link within our messages. Message and data rates may apply.
• For help, reply HELP to any message or contact us at Support@pouchstore.co.uk.

Part Eight: Trademarks and Copyright

All content on this site (text, graphics, button icons, images, and software) is the property of The E-Cig Store Ltd (trading as Pouch Store) and protected by UK and European copyright laws. Content may be used as an informational or shopping resource only. Any other use—including reproduction, modification, distribution, transmission, republication, display, or performance—is strictly prohibited without prior permission. Other Pouch Store graphics, logos, and trade names are trademarks of The E-Cig Store Ltd and must not be used in ways likely to cause confusion, or that disparage or discredit Pouch Store.

Part Nine: Terms & Conditions

Our company Terms & Conditions can be viewed here: Terms & Conditions.

Part Ten: Contact Us

If you have any questions about this Privacy Policy, or you wish to make a complaint about how your personal data is processed or how your complaint has been handled, you have the right to lodge a complaint with the UK Supervisory Authority (the Information Commissioner’s Office – ICO) and with our data protection contact below.